SOS Appliance Repair Privacy Policy

Last updated 2023

This privacy policy statement made by SOS Appliance Repair demonstrates the rights of the company and customers who interact with the company. All information collected will serve as our legal basis for doing business-to-customer transactions. The contents of this privacy policy include how we collect the data, how we use it, what are the rights of the company, what are the rights of the customers, contact information, and conclusion. Please read it carefully for you to be guided accordingly.

Collection of Personal and Commercial Information

We collect this type of information to immediately aid you with your request, This type of information includes:

BASIC INFORMATION

Is common information to be collected in a business to customer transaction it is necessary to collect basic information for us to continue our business and render our services accurately to our customer. Our company only collects data including name, address, age, gender, mobile number or telephone number.

ELECTRONIC INFORMATION

This type of information is not necessary to individual customers but is important information provided by our commercial customers, This includes email addresses or social media account names.

PAYMENT INFORMATION

After you finish filling up the lead form, the final information you provide is the payment information, the company collects this data to know how our customers pay us for our reliable service. For additional information, we not just accept credit card payments but also accept cash to cash payments. Note that we only accept payments after the service is done.

Note that we do not accept any request below 18 years of age in accordance with the local and national authorities laws.

How The Data Is Used

We use the provided data reasonably:

1. SERVICE TRANSACTION:

We use customer information to contact them to know their problems and how we can give solutions to their woes. We also use this information to confirm the payment option of every customer we deal with.

2. MARKETING:

We use customer information to contact them and let them know about our services if ever they have additional problems with their appliances or if they want us to fix them.

3. FEEDBACK:

We use customer information for feedback purposes that will help us maintain our good image and improve our service.

4. PROTECT OUR PROPERTY AND SAFETY:

We use the contact information provided by our customers to safeguard our company in the event that our customers use our platform for negative practices. We can use this information to give evidence to local or national authorities.

5. RESEARCH PURPOSES:

We may use customers’ data for research purposes for us to prove our legitimate business to trust us and attract new customers.

SOS Appliance Repair promises that all data we collect and how we use it will be beneficial to us and our customers. Note that we only use or disclose information solely for legal purposes only and nothing more.

Disclosure of Personal Information

We may disclose all information collected by our company in the course of:

1. THIRD-PARTY SERVICE PROVIDERS

We may disclose our customers’ information for the purpose of having our trusted business partners a reference about our customers.

2. BUSINESS TRANSFER

If ever the original owner transfers all of its property to a new owner, the company is required to share all the information of individual and commercial customers.

3. LOCAL AND NATIONAL AUTHORITIES

We may disclose all information given by our customers if ever they need us to provide it for legal purposes. For example, conducting an investigation, subpoenas, and other legal government requests.

4. PROTECTING COMPANY:

We may disclose any information to local authorities and law enforcement if ever the company experiences a breach of security caused by our customer. In order to protect our safety, and property, avoid fraud, and any unauthorized activities.

5. CONSENT:

No worries about disclosing customer information because we always ask for every customer’s consent before sharing it with third-party service providers and local authorities or any possible person or organization that might need them for the purpose of legality.

Note that whenever we disclose any information, rest assured that we do it respectfully, We also ensure that we follow all the terms and conditions in disclosing any information in accordance with the law.

Right of Individual and Commercial Customers

At SOS Appliance Repair, we value the privacy and rights of both individual and commercial customers. This statement outlines the specific rights you, as our customer, have when it comes to your personal and business-related data.

Rights of Individual Customers:

1. RIGHT ACCESS

Customers have all the rights to gain access to the personal information we hold. We will be happy to provide our customer with a copy of their data and information about how it is being processed or used.

2. RIGHT TO RECTIFICATION

Customers have the right to correct their information if our company mistakenly handles the information incorrectly, like spelling mistakes, addresses, and phone numbers. We would be so happy if you informed us immediately.

3. RIGHT TO ERASURE

If the data is no longer important or the service is done, the customer can request its erasure, and we will assist you immediately, but if it’s okay for them to use their data for research purposes and customer testimonials we would be much happier to assist you on that.

4. PROTECTING COMPANY:

Rights of Commercial Customers:

1. RIGHT TO FAIR PROCESSING

The business owner has the right to expect that we process your business-related data fairly and transparently, adhering to relevant laws and regulations.

2. RIGHT TO OPT-OUT

Our commercial customers can opt out of receiving marketing communications from us. We respect their preferences and will ensure they’re not contacted for marketing purposes if they choose not to be.

3. RIGHT TO DATA SECURITY

We take the security of our customers’ business-related data seriously. We implement measures to protect their data from unauthorized access, loss, or destruction.

4. RIGHT TO COMPLAINT

If you have concerns about how we handle your personal or business-related data, you have the right to lodge a complaint with the appropriate data protection authority.

Note that if the customer wishes to exercise their right, be sure to provide a reasonable reason, especially if there’s an existing contract between us and the customer.

Contact Information

SOS Appliance Repair, together with our hardworking staff, welcomes any questions, comments, or concerns regarding our privacy policy. You can reach us anytime by calling our responsive hotline number 289-426-0867, or you can schedule an appointment online by visiting our website and filling up our lead form at Contact Us we look forward to working with you.

Changes to The Privacy Policy

Please be aware that our privacy policy will change in a timely manner, but don’t be worried because we will update all of our customers. The reason for this is to update and change the policy to better enhance the security safety measures regarding individual and commercial data. The trust of everybody is important to us, we take serious steps to make everyone feel safe and sound. By agreeing to the updated policy, we conclude that you support our privacy policy changes. Feel free to reach us anytime for concerns about the policy. This link directs you to our website’s policy SOS Appliance Repairs.

Conclusion

Thank you for taking the time to read our privacy policy, and we’re gratefully thankful to all of our customers for being part of our community. Your cooperation boosts us to improve and perform better on our job, rest assured that we will protect all individual and commercial data to the best of our ability. Contact us on our provided contact information, and we will be happy to assist you with your worries.